DM
Donald M

1 reviews | Active since Jan 2018

02 Apr 2024, 07:58

BAD SERVICE Casheir to Attendants

I went enegn 1plus to top up my fuel i was from JHB .at 14:45pm 01-04-2024 monnday afternoon. The Tau attendant was so rude he seem not interested in helping me I wanted change from him as i had 300 with me he said should go to the shop . I did go in and I waited on a line for where by i met Sarah cashier and asked for change she shouted say she has non i had to buy 10 airtime to get change 🤦♂️ I bought another she refuses to help me instead she Helped the White guys behind me saying ‘ke ya sokodisa ‘ while i am using my own money to buy airtime that i was not even prepared to buy then she helped the guy and continued to say ‘ke ya tena hle ‘ i even asked to get her manager’s details she refused and said he not available 🤦♂️ Both the attendant and cashier from this egen ain’t professional and Tau did not bring my petrol slip back i had to waste 15 minutes of my travelling time because of poor service from this engen stuff I am not happy for not receiving a professional service from Engen 1plus staff 🤦♂️ I ended up demanding slip that i paid 200 for he looked for it in the dustbin and gave me what he found . I am never going to visit this place ever again

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply03 Apr 2024, 10:56
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.