HK
Herman K
1 reviews | Active since Mar 2015
12 Nov 2023, 17:22
Bad service by new manager at Engen Captains Bloemfontein
Im so disappointed in new manager (Pieter) at Engine Bloemfontein (Captains - at East End). I have been using this filling station for years. I went with my daughter(9 year old) at the filling station, she was very pressed, she has been using the indoor restroom before. The manager denied access for my daughter and pointed us to a very unhygienic restroom outside that is used by general public but not customers. I am talking about a female child, if it was me, I wouldn't mond. He showed me no remorse, he gave us attitude and not willing help. Please teach your new manager customer experience the old one was beyond perfect.
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Replies (1)Engen Petroleum's replyOfficial
13 Nov 2023, 09:21Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply13 Nov 2023, 09:21
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
