DF
Dalmain F

1 reviews | Active since Jun 2016

01 Apr 2017, 09:32

Bad Service at Engen Rink Street

<p>I went to the Engen store to by breakfast dagwoods for me and my colleuges. Upon placing the order the girl in nthe kitchen told me they dont do that and the supervisor on the other hand was sarcastic about how I wanted my eggs and told me I should go to Wimpy. They are not Wimpy. I got the order and all 3 eggs were hard. They were so rude both the kithen girl and the supervisor in front of other customers and making a scene. Strange that we always buy food there and today I was told to take by money and leave the store buy someone that is working in the kitchen while the supervisor allows her to talk to customers in a rudeful manner. I am really unhappy about the service. I would rather take my money to Wimpy or somewhere else than there. How many other customers receive dissatified services but left without saying, I refuse to be treated like **** for services and for contributing to someone elses salary. This is bad and poor service and I would not encourage my friend or family to buy food there. </p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply03 Apr 2017, 14:06
Official

Good day Dalmain

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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