MW
Muller W

1 reviews | Active since May 2020

17 Aug 2023, 08:42

Bad service at Engen Meyer st, Meyerton

At this garage it seems the petrol tenants get paid to stand around and talk to each other than to help the customers. Today again I went to put petrol in my car, and there were 4 bays open, with 3 tenants standing across from my car hanging a chat, while we as customers just needs to wait. When I asked them if they going to help, I just got a closed face from one who came and stand next to my righthand door, says NOTHING. I previously complained with the lady in the office, who said she was the manager, about their bad service, but it seems nothing has been done. I went to Sasol, where I was greeted friendly and helped within 5 min, and they were quite busy. 10/ 10 For Sasol Pierneef Blvd, 0/10 for Engen Meyer st. Engen Meyer st will not see me again. If the owner wants to pay his employees to stand around chatting, its his choice. Good luck!

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Replies (1)
Engen Petroleum
Engen Petroleum's reply17 Aug 2023, 09:02
Official
 Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.