JW
Jessica W
1 reviews | Active since Apr 2021
17 Sept 2022, 12:20
Bad service at Engen Glendower Service Centre in Edenvale
I’ve been filling up petrol at Engen Glendower Service Centre in Edenvale for several years and never had problem with their staff, but felt very disappointed today. After I paid him cash, he asked me to give him extra money because he have exceeded the amount that I asked him to fill, at the same time he kept looking into my car like searching for money or something. It’s not about the Extra amount that I have to pay, but the way that he kept searching into my car making me feel very uncomfortable. Seems like he is new because I have only see him twice. I think Engen need to do proper training with their staff.
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Replies (1)Engen Petroleum's replyOfficial
19 Sept 2022, 11:14Dear Jessica
Thank you so much for alerting us to this. Please accept our sincere apologies for your experience. We take this feedback very seriously and appreciate the opportunity to make things right. Please be assured that we will escalate this to the right team and someone will be in touch
Thank you so much for alerting us to this. Please accept our sincere apologies for your experience. We take this feedback very seriously and appreciate the opportunity to make things right. Please be assured that we will escalate this to the right team and someone will be in touch
Engen Petroleum's reply19 Sept 2022, 11:14
Official
Dear Jessica
Thank you so much for alerting us to this. Please accept our sincere apologies for your experience. We take this feedback very seriously and appreciate the opportunity to make things right. Please be assured that we will escalate this to the right team and someone will be in touch
Thank you so much for alerting us to this. Please accept our sincere apologies for your experience. We take this feedback very seriously and appreciate the opportunity to make things right. Please be assured that we will escalate this to the right team and someone will be in touch
