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kgomotso T
1 reviews | Active since May 2015
26 May 2015, 09:58
BAD SERVICE AT ENGEN GARAGE
Very disappointed by the treatment i received from the Engen Garage just by windsor close to Cresta mall.<br> I am loyal customer who always gets my car washed by their Eco- Carwash facility. This past sunday i discovered that the attendants had ****** my very valuable headphones which i use for work. After complaining to the owner - Ashen, he was very unhelpful told me this doesn't happen at his car wash and didnt even try to investigate by checking the cameras or just being sympathetic to my loss.<br> I am highly disappointed as a customer and feel this kind of behaviour is unacceptable from Engen.
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Replies (1)Engen Petroleum's replyOfficial
01 Jun 2015, 09:04Hello Motso23,
We would like to apologise for the incident which has occurred at our franchise. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
We would like to apologise for the incident which has occurred at our franchise. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
Engen Petroleum's reply01 Jun 2015, 09:04
Official
Hello Motso23,
We would like to apologise for the incident which has occurred at our franchise. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
We would like to apologise for the incident which has occurred at our franchise. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
