ZG
Ziska G

1 reviews | Active since Sept 2014

19 Sept 2024, 08:34

Bad Service

Good day,

I went to go fill up yesterday, 18 Sept by Engen just of Darwin Road, Kraaifontein. I stood there with an open petrol flap waiting and waiting. 2 other customers was helped before me and they stopped after me. I eventually moved my car to infront of the ABSA bank and went inside to ask for a manager, for the staff to look at me like they don't understand me. I asked again for a manager and was completely egnored. This happened yesterday between 19h00 and 19h10. You are welcome to have a look on the camera's. I was driving a red Ford Figo. My wife and child claimed out the car to go to the OK MiniMarket.

Please revert back soon.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply19 Sept 2024, 09:09
Official
Good day Ziska, 

Thank you so much for taking the time to share. 

We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. 

Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.