Bad Service

Good day Chris, Thank you for contacting us at the Engen Customer Service Centre with regards to your query. Your query has been logged & escalated to the relevant department for investigation. Query reference number: ********** Details: Name: Engen Three Rivers Contact Person: Mr. Chris Smuts Contact Tel No: ********** 433 Date: 27/07/2018 Time: 14:20 Has the consumer spoken to anyone on site (who & when): He spoke to the dealer but not on the day. Details on complaint/compliment: He has advised that he went there on Wednesday as well to fill up he stopped at pump 3 and someone else pulled up and was helped before the Mr. Smuts and then he asked why that person was helped before him and the petrol attendant advised "Moenie worry ek kom nou na jou toe". He feels that this is not how customers are treated as is first come first serve. The people don't have manners, he feel that the attendants needs to be more attentive and ask if they can assist customer. He has advised that he is taking the complaint to "Hello Peter and the newspapers" Mr. Smuts would like the video footage from the 25/07/2018 that shows that he was there first. The service at this petrol station is always bad. Email: **********