SN
Siphamandla N

1 reviews | Active since Sept 2017

08 Sept 2017, 20:20

Bad Service

I was driving to durban on the 08th of September 2017 early betwn 4-5am assisted by Mr Ngobese(observed in his Name tag), Ngobese filled up the petrol in the truck he reminded me to get the Milage ready, i told him that i just need to go but somthing inside, he said i can just pay for petrol as well, i said it fine, aftr he filled up fuel i then recorgnised that i needed to check oil in ths truck, i asked his to assist me so i can swipe the card once, he only rep****: "Just Pay' which he stated in Zulu " Khokha' i then reperted, can you pls help me to check oil for if i may be in need, i just make one transaction fo all, be rep****. "khokha" i the just paid for petrol only as he did now want to help me check the oil, when i was talking to my guys in the truck, he just interveaned in our conservation says "i dont know what i am talking about" i decided to drive further to the next garage for assistant.

What a bad service received from Ngobese, i hope he doesnt do this continuously

0
Replies (2)
Engen Petroleum
Engen Petroleum's reply21 Nov 2017, 14:37
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

SN
Siphamandla N's update21 Nov 2019, 12:31
Reviewer Update
Thank you for this I really appreciate it. my challenge is that I get to connect Mobile data on my cellphone, it makes It hard to come check, I sometimes check it up when I have something to review

Engen garage at Hluhluwe's Manager contacted me and explained the outcome which I was happy about it

Regards
Siphamandla Ntsele