1 reviews | Active since Jun 2017
BAD SERVICE
<p>I just received a bad service from the owner of engen service station-woolworths in mafikeng around lunch time today, her name is Mandy. I bought food and paid with woolworths card only to find that the teller will make mistake by tilling my food in cash, even though I told her that I am using woolworths card. So the teller asked us to wait for a while so she can sought out the mistake she made. The owner comes in and she asked us what are we waiting for without even greeting us, then the teller tried to explain to her that she made a mistake but she is sorting it out while we are waiting. I didnt like the way she treated or approached us with a rude attitude as if we are not supporting her business in return. She was busy telling us that we are confusing other customers in the queue as if we didnt come first to be pay. I didnt say anything knowing that the teller assisiting me might get fired. I am really dissapointed to the owner if this is the way she treats her customers and under woolworths franchise such a big name she must do something with her bahaviour towards those supporting her. I will never buy anything from her business, this is so sad and dissappointing. It will be said that the customer is always right but this time i felt like the owner was acting like she is right. If you are rich it doesnt mean that you can say what evern you want or undermine others. PLEASE HELP...</p>
Good day Caroline
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
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Good day Caroline
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
