GM
Godfrey M

1 reviews | Active since Oct 2013

18 Jul 2023, 11:41

Bad customer service as always and experted

Soweto -Protea Glen Convenience

2023/07/14 ver:36R4 Echo:9378N SLIP NO:9378 OPERATOR ;HABEDE receipt :451942 batch:861-639 UTI:***

going to fill up at this filling station its disastrous it's a sower pill to swallow just a customer service,petrol attendants have no name tag or they hide their names by wearing name tags upside down.no sense of urgency don't care attitude,attendant can disappear for 5 minutes going to collect swiping machine while you waiting and when you follow up he was delayed by conversation with his fellow colleague,when they go to the window cashier for change they take their 5minutes still while chatting to their friends and colleagues.I ask myself if this filling station has a manager or supervisor the customer service is so bad,even home affairs is better than this or maybe this is being done deliberately cause we from township,because in the suburbs Engen don't offer this ******* service

irate

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply18 Jul 2023, 12:37
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.