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charmaine G

1 reviews | Active since Apr 2015

11 May 2015, 07:43

Bad customer service

Our vehicle pulled into the Engen garage on the R59 at the blockhouse to put in petrol. The petrol attendants were busy changing shifts and they couldn't assist us because of the shift change. They were just standing around while people were waiting in the que for 20 minutes or more.<br> <br> It is not our problem if the garage has a shift change that the petrol attendants stand around and talk to each other and take their time to serve the public. Not good customer service... There are people who DO WANT to work in S.A. Please get the bad attitude correct.<br> <br> We don't owe these people anything, we all pull together to make S.A. work and give better CUSTOMER SERVICE!!!!

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply21 May 2015, 07:58
Official
Hello Charmaine1967,

We would like to apologise for the inconvenience this particular incident has caused you.
We do hope you remain a valued customer of Engen Petroleum Limited.

Regards,
ENGEN CUSTOMER SERVICE
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