RT
Raymond T

1 reviews | Active since Dec 2016

28 Dec 2016, 09:02

Bad customer service

<p>At the engine garage between checkers hyper and crc church has the badest customer service ever. I was there yesterday to through petrol, i asked the petrol man to though R90 petrol so i leave him and was busy with something else so i didn't watch him while he was busy thoughing and after 2 minutes I realize but the pump is still running then I checked and saw that the pump is at R560, then I ask him what now becuase i have only R90 with me then he couldn't answer me and I told him that i am not going to pay the rest because I ask R90, He took the R90 and went off and not saying anything to me that he will call the supervisor or manager and i wait for a few minutes still no one came out then i drive away, then here around 15h00 the manger was at my home with the police to thretened me so bad that it feels i were a *****t there, but he doesn't ask what happened nothing and the 2nd party was also not there so he choose his workers word and not getting both parties together to heard what happened. So i will never do bussiness there agian. customer service is very very bad and wasn't the first time.</p>

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Replies (2)
Engen Petroleum
Engen Petroleum's reply16 Jan 2017, 15:04
Official

Good day Raymond

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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Engen Petroleum
Engen Petroleum's reply16 Jan 2017, 15:04
Official

Good day Raymond

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***