Bad Customer Relation

On Wednesday 05 June 2019 at approximately 17h20 I visited VREDEKLOOF ENGEN Brackenfell filling station as usual for the past 25 years During this period I always purchased petrol as well as items from the shop as well as using the toilet without any problem at all. Only the fuel I purchased amounted to an estimate of R200, 000. I am well acquainted with the petrol attendants on the forecourt. I was in desperate need to use the toilet, as I did in the past.(with no problem) The lady in the office refused me to use it advising me that they had no public toile facility at all. (The next day when I passed by I noticed a young lady about to use the facility) Is this the treatment that I as a regular customer can expect as well as future customers? This is totally unfair and unacceptable. On 07 June 2019 I forwarded a complaint to the email address given to me by Adel Botes ********** but until now no response at all!!! Which is also just as bad with no feedback regarding my complaint? ENGEN must realise that with this type of behaviour they are not only losing me as customer, but many, many more.