BAD CUSTOMER CARE / FOOD NOT UP TO STANDARD - WIMPY

No response from management (Matthews Munzhedzi) or follow up to customer after the below complaint:

I am writing to formally raise a complaint regarding a Quick Bite meal I purchased from Wimpy Engen Bryanston on 21/02 at approximately 22:30.

When I collected my takeaway order, the server informed me that they had run out of the small buns normally used for the Quick Bite meal and that they had substituted it with a larger bun instead. I accepted this in good faith.

However, upon arriving home and opening the burger, I was extremely disappointed to see that the larger bun was paired with the small patty. As a result, more than half the bun had no patty at all and was completely dry. This was not only unsatisfactory but also felt careless and misleading.

The most disappointing part is that I work in the building next door (372 Main Road – The Crossing), and I support your store almost daily. As a regular customer, I did not expect this level of service or lack of quality control.

I am very upset by this experience and would appreciate this matter being addressed urgently. I trust that you will investigate and advise on how you intend to resolve this issue.