JM
JJ M
1 reviews | Active since Jul 2011
16 Aug 2022, 07:59
Bad coffee
Bout a small cappuccino from Engen Hazyview this morning. For R20. What was inside the cup was definitely not cappuccino. It was a dark substance much stronger than a triple expresso, tasting like tar has been added. Seems no milk or milk powder also. It must be the most revolting cup of coffee I ever tasted. If not restricted to time I would have liked to return that witches brew and made the manager drink it. I could just as well have taken that R20, chew on it and spit it out. Obviously I threw away that poison and R20 with that. Dissapointment
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Engen Petroleum's replyOfficial
16 Aug 2022, 08:49Thank you so much for taking the time to share. We sincerely apologize for the poor coffee experience that you had with us. We take this feedback extremely seriously as we are working hard on our coffee brand and really want us to be your go to place for a great cup of coffee every morning! Please be assured that we will escalate this to the right team immediately and someone will be in touch with you shortly.
Thank you for giving us the opportunity to make this right.
Thank you for giving us the opportunity to make this right.
Engen Petroleum's reply16 Aug 2022, 08:49
Official
Thank you so much for taking the time to share. We sincerely apologize for the poor coffee experience that you had with us. We take this feedback extremely seriously as we are working hard on our coffee brand and really want us to be your go to place for a great cup of coffee every morning! Please be assured that we will escalate this to the right team immediately and someone will be in touch with you shortly.
Thank you for giving us the opportunity to make this right.
Thank you for giving us the opportunity to make this right.