YK
Yusuf K

1 reviews | Active since Oct 2015

19 Apr 2016, 18:05

Bad attitude disrespect and swearing

I was at Engen Verwoerdpark Service Station on 19th April 2016. I pulled next to the pump and attendant came by. So i asked him what i needed. Then he just walked away while i was talking to him. After that he goes to where my petrol cap is and starts knocking on it so hard to remind me to open it. Then i got out of my vehicle and asked him if he wants me to go somewhere else because it does not look like he wants to help me.<br> The response i received is as follows:<br> -What do you think you are?<br> -You talk s***<br> -F*** off.<br> That is definitely not the way to treat a customer not especially a regular one. I am so dissatisfied with the attitude that i received. I personally do not want to go somewhere where i get that treatment.<br> Attendant's name is Valentine.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply21 Apr 2016, 14:14
Official
Hello yusufkizak,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***