1 reviews | Active since May 2017

13 May 2017, 11:32

Bad attitude

<p>Everytime i everytime I go to the Engen Woolworths food stop in Panarama (Sonnendal), whenever paying-I must always ask the correct change.<br />This is due to the fact that the store does not round the change, so the customer loses out on every transaction. And when you ask for the correct change, you get attitude from the cashier who then tells you that she is going to be short on her cash up.<br />To make things worse, the owner himself keeps the first parking bay outside, which is prime customer parking, for himself. He puts an orange cone on the parking bay, the whole day, everyday-so that when he comes to work, he has a nice parking for himself. It just proves that he doesn't value his customers. <br />I used to fill up myself and my wife's car there once a week, but after this I would rather drive to another petrol station, where they value their customers, and give out the correct change.</p>

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Replies (2)
Engen Petroleum
Engen Petroleum's reply16 May 2017, 14:25
Official

Good day Jose

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Engen Petroleum
Engen Petroleum's reply16 May 2017, 14:25
Official

Good day Jose

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***