WG
Waseela G

1 reviews | Active since Sept 2017

29 Sept 2017, 07:03

Bad attitude

I went to the engen garage at uncle harrys on main reef road on the west rand of Johannesburg . The attendants completely ignored my presence. After a while another car pulled up next to me and the young lady got of her car to go to the quick shop. An attendant went towards her and began servicing her car regardless of the fact that I was waiting there first. I'm not sure if this is just the way engen deals with new faces and frequent customers get preferential treatment. I've always filled fuel at engen across the country. I've never received such terrible service like I did today.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply22 Nov 2017, 15:22
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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Best regards,