AM
Annamarie M

1 reviews | Active since Jan 2015

08 Feb 2015, 08:40

Bad attitude

I visited the petrol station and filled up my car on Sat afternoon just before 2. Once he was done I gave my card for processing. The card wouldnt go through as the bank was offline. He told me to go in side and process the card there. There was a huge thunder storm so I had so run in the rain to go inside. He once again tried to process my card but my logic said to me if the bank was offline the card wouldnt go through whether inside the shop or outside. I asked him politely so what now? The cashier heard it and answered in a very *****y tone so now we only take cash. Dont they think that I would have paid cash if I had cash on me? I went back to my car and asked the ladies with me whether they had cash with them but they didnt. All along the petrol attendant were following me like a shadow and standing so close to me I could hear his breathing in my ears. I once again got out of my car and had to ask him to move out of my way as he was blocking me and ran to the ATM on the premises to draw cash from another bank which charged me double. Once I handed him the cash he stood there laughing I asked his name but he turned his back on me when giving his name. I wont support them again

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Replies (1)
Engen Petroleum
Engen Petroleum's reply09 Feb 2015, 16:18
Official
Hello Annamarie McCabe,

Please accept our apologies for the bad experience received at our franchise. Your complaint has been escalated to the dealer and Area Manager for further investigation whom will revert shortly with feedback.