RP
ROCHE P

1 reviews | Active since Sept 2013

04 May 2015, 11:42

Bad attitude

I wanted to fill up my car and buy pies for me and a friend. I made a mistake when saying russian pie instead of cheese griller...when i asked just to replace the russian pie with the cheese griller the SERVICE attendant complained by sighing and saying that I didnt say that in the first place. I turned around and left without taking anything or using Engen petroleum because of her bad attitude toward business. If you guys dont want business in South Africa then I honestly dont see a future for you. Your staff needs to be trained....we as customers expect service when dealing with a service company....or id do it myself.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply11 May 2015, 08:45
Official
Hello ROCHE PEPLER,

Thank you for informing us of the experience received from our franchise. We are pleased to read that the dealer has resolved your complaint for you.

We do hope you remain a valued customer of Engen Petroleum Limited.

Regards,
ENGEN CUSTOMER SERVICE
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