1 reviews | Active since May 2025
Bad and unacceptable attitude from Engen garage Witbank ext10 branch mananger
I am writing to complain about the poor service I received at one of your petrol stations in Witbank ext10. While I was there, the staff was rude and unhelpful, making me feel uncomfortable and unwelcome. Additionally, I noticed at the tills that the prices on the shelf edge were incorrect. This caused confusion and frustration as I attempted to make my purchase. I asked for an override since it is my right as a customer to pay for the price i see but the branch mananger failed to do so. I believe that this level of service and accuracy is unacceptable, and I urge you to take steps to improve the customer experience at your petrol station. Please address these issues as soon as possible to ensure that other customers do not and while at it,its a huge disgrace for staff not wear their Name Badges even the mananger who was referred as Enoch himself didn't have a name badge i When I asked to speak to the manager, he was incredibly rude and even cursed at me using words that I cannot repeat because i demanded the item at shelf edge price. As a result of this experience, I will no longer be servicing my fleet of three bakkies at your garage
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
