KB
Kimisha B

1 reviews | Active since Apr 2014

26 Feb 2015, 21:49

Attendant attempted to **** me

I went to the garage to fill up my tank. When it came to paying, the attendant swiped my card but it did not ask for my pin. I was sceptical as to how could my pmt go through without inputting my pin. The attendant joked and said he had my pin. Nevertheless I called my bank and as per their system, the attendant indeed viewed my pin and they had to cancel my card. Luckily I called my bank or I could have been a victim to a ****. I doubt this is allowed for your petrol attendant to view customers pins and we can only wonder what they will do with it considering all the ****s out there. Nevertheless this is my 2nd incident with Engen and I will never feel safe to come back. I am better off at your competitors.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Mar 2015, 12:24
Official
Hello Kimisha16,

We would like to apologise for the inconvenience this experience has caused you. We are please to read that our Payment Solutions Specialist has addressed this matter with you.

Regards,
ENGEN CUSTOMER SERVICE
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