Appalling service at Raslouw Engen by Gloria and management

I have just had the most appalling service from Engen Raslouw after purchasing a few items and getting to the till to swipe my card & money went through and was told that on their end there is an issue with the machine.

When the supervisor was eventually called was asked to swipe for the same amount again and track my account to see if it comes back so they can reimburse me my money. I was of the view that banks reverse money immediately if it doesn’t go through yet I even received an sms showing that my money went through.

I ended up living the items and have lost my money for those items because my bank has not reversed my account.