1 reviews | Active since Sept 2016

20 Sept 2016, 20:30

Amazing service

<p>I was totally amazed by the staff of this Engen. I was driving home to Cape Town from Mossel Bay and like an idiot, I left my wallet where I was standing talking to some friends. Later on I received a phone call from my bank because the staff had taken the time to call my bank to report it so that they could contact me. I was already 100km away from Mossel Bay but I stopped and phoned Engen. The lady that answered knew exactly what I was talking about and told me that the supervisor had my wallet. When I finally got back to the Engen, I asked at the counter and was received with big smiles and friendly faces. The supervisor walked to the back office and returned with my entire wallet intact. My money, cards, drivers licence, id book and photos were all there. She even appologised for going through my wallet because she was trying to find a contact number. I didnt think there were such honest people left in the world. I was quite emotional and didnt even take the supervisor's name. THANK YOU so much for you honesty and friendly demeanor. You have saved me so much time and trouble in replacing everything in my wallet. I could never thank you enough!</p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply21 Sept 2016, 15:19
Official

We thank you for your positive feedback and the compliment has been escalated to the dealers for his perusal.

Regards

Engen Customer Service Centre