AV
Andre V

1 reviews | Active since Mar 2010

19 Aug 2015, 13:34

Always more than Requested

I have brought it to the attention of the manager a few months ago already, when asking for say R100 petrol, I always get R100,10 or something like that, especially when paying by card. Yesterday I asked for R100, and R150,03 was put into the tank! So I had to pay R50.03 more than requested!<br> <br> Not just R50 more, but the 3c as well. The machines has the capability to enter an amount and stop when reaching the amount, but this does not get used. When enquiring from the manager, blame was shifted to Engine Head Office. They do not have spares to fix the pumps. Not one Pump there apparently works with the limit setting.<br> <br> Tried calling the owner, but only got voicemail. Please stop *****ing from us, you have the tools to do the job correctly, use it.<br> <br> Next time I will not pay a cent more than requested. Please get your attendants in order and Head Office, please fix the pumps!

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply21 Aug 2015, 15:02
Official
Hello projman,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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