KJ
Kosheek J

1 reviews | Active since Sept 2015

18 Sept 2015, 11:30

Adminant and Disrespectful

On the 18th Sept 2015, 7:33am I stopped at Zenex Olivedale.. On checking how much cash I had, I asked the Attendant : Alfred to fill for R120. I repeated the amount and 95 and not 93, as Alfred did not hear properly. After I checked my tyres, I jumped in and waited to pay. I merrily paid R120 and 'tips' as I normally do. Alfred demanded R150 and insisted that is what I said. He throw the money back at me. His 2 colleagues who were cleaning the next pump also started to insult me that I'm lying. I know what I asked for. It made me think a few minutes before Alfred approached me, that they were talking in a linguistic language which I did not understand. It became clear the Alfred made a mistake and his friends (Vincent &amp

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply18 Sept 2015, 14:26
Official
Hello KosheekJeewan,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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