SM
Shady M

1 reviews | Active since Jul 2021

19 Dec 2022, 23:58

A very bad service

A very poor service I received today around 09h00 AM in kalfontein Engen under midrand i filed up my tank of fuel 95 unleaded cost of R1003.75 i only drove about 300 meters from the garage and my car just switched off the engine it never started again i manage to push a car to nearest bush mechanic next to the engen garage where i filled up the mechanic open the fuel tank and i was filled with mixture of fuel and water i reached out to the garage manager and supervisor they even saw water that it was in the tank they mistreated me saying that i dont service my car that's why the tank was filled with water they dont sell water inthe garage they petrol so they dont care i must fixed my car its not their business. I had to drain 44 liters of fuel and buy new spark plugs.and pay the mechanic..i will neve go to any Engen filling stations after the mistreatment i got they these guys

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Replies (1)
Engen Petroleum
Engen Petroleum's reply14 Feb 2023, 15:59
Official
Good day
Thank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us.  We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right