VP
Vincent P
1 reviews | Active since Aug 2016
06 Nov 2018, 07:42
A Not so Convenient store.
I stop at Engen Clives Service Centre at least 4-5 times a week and this morning I merely needed a packet of Halls. Upon trying to pay, the teller refused to swipe for less than R10 ... (Price was R9.90) and told me I would have to buy something else before she was allowed to swipe or tap my card. This is really a first for me as I would either have to spend more or draw cash. Refusing to take my money because I am not spending enough is not on. There is a very friendly Sasol Service station nearby, that I will rather stop at in future.
Helpful (0)
Replies (2)0
Replies (2)
Engen Petroleum's replyOfficial
13 Nov 2018, 14:29Good dayWe wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Engen Petroleum's reply13 Nov 2018, 14:29
Official
Good dayWe wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
VP
Vincent P's updateReviewer Update
15 Nov 2018, 19:53So I had a lovely call from Thabo regarding what happened. I really appreciate Engen getting back to me. It shows quality and accountability ... something so few companies get right in this day and age. Well done Engen!
VP
Vincent P's update15 Nov 2018, 19:53
Reviewer Update
So I had a lovely call from Thabo regarding what happened. I really appreciate Engen getting back to me. It shows quality and accountability ... something so few companies get right in this day and age. Well done Engen!