1 reviews | Active since Jan 2015
A complete disaster
So Saturday i went to Engen Tyger Waterfront to fill up my BMW 320D with Diesel. So after the attendant has filled my car with 54 liters he realizes that he threw in Petrol. So after talking to the manager and leaving my car there for the rest of the weekend as Service Shops only open Monday. I get a call on Monday saying the car might not be done and will be done on Tuesday. So at this point my blood is boiling as i haven't even been offered a rental for the trouble. So eventually they get back to me to tell me i need to come fetch the car at 2pm at the garage. Obviously this is a problem as they have my car at no fault of my own. So anyway I get the car delivered to my house and today after driving with the car and wondering what that smell is i realize its my Diesel running out underneath my car in the bucket loads. So i drive back to the garage, who again asks me if i have transport and yet again does not offer me a rental. So now im sitting with a BMW ****ing Diesel which i have to drive to work. Sit the whole day without transport so Engen can have a second go at fixing it. And to top it off the garage does not even fill my tank up after the first incident as an apology
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.
Feedback will be given to you shortly.
We trust that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Service Centre
Best regards,
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.
Feedback will be given to you shortly.
We trust that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Service Centre
Best regards,
