CP
Cecil P
1 reviews | Active since Jun 2012
17 Dec 2022, 18:28
62 L petrol into a 50 L tank NP200 tank
On Monday 04Dec'22 I filled up my new Nissan NP200 at Engen Buzz Motors in Raisethorpe. Also known as Engen Chans. R1416 in total, over 62 L petrol. This before the increase on Wed the 6th Paid by Visa CC. No issues
Only when my wife filled our Fortuner for similar amount, I clicked - my little bakkie cannot take so much petrol.
I stopped and chatted with a helpful Mngr on the Friday The following Wed he texted me to say no errors on their side, my NP200 must have a 60L fuel tank. He acknowledged over 60L were sold to me, into my tank.
Here is the problem. All the NP200 Bakkies, mine bring the 1.6 hi spec have a 50 L tank
How does 62L get into a 50 L tank ?
Helpful (0)
Replies (3)0
Replies (3)CP
Cecil P's updateReviewer Update
02 Jan 2023, 11:38I have since filled up, elsewhere, OFF course and the NP200 took close to 50L
To be fair, a helpful lady did call me from Engen Head Office before Xmas
Hoping to get feedback from them once the holidays are over. Not a word from the Garage Owner
To be fair, a helpful lady did call me from Engen Head Office before Xmas
Hoping to get feedback from them once the holidays are over. Not a word from the Garage Owner
CP
Cecil P's update02 Jan 2023, 11:38
Reviewer Update
I have since filled up, elsewhere, OFF course and the NP200 took close to 50L
To be fair, a helpful lady did call me from Engen Head Office before Xmas
Hoping to get feedback from them once the holidays are over. Not a word from the Garage Owner
To be fair, a helpful lady did call me from Engen Head Office before Xmas
Hoping to get feedback from them once the holidays are over. Not a word from the Garage Owner
Engen Petroleum's replyOfficial
14 Feb 2023, 15:59Good day
Thank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right
Engen Petroleum's reply14 Feb 2023, 15:59
Official
Good day
Thank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right
CP
Cecil P's updateReviewer Update
14 Feb 2023, 16:0910 weeks later ! NO you not taking it seriously
Losing just one old complainer won't effect Engen.
Here is the bottom line - I paid for 63 L of petrol but the bakkie has a 50L tank ?
Explain that !
Losing just one old complainer won't effect Engen.
Here is the bottom line - I paid for 63 L of petrol but the bakkie has a 50L tank ?
Explain that !
CP
Cecil P's update14 Feb 2023, 16:09
Reviewer Update
10 weeks later ! NO you not taking it seriously
Losing just one old complainer won't effect Engen.
Here is the bottom line - I paid for 63 L of petrol but the bakkie has a 50L tank ?
Explain that !
Losing just one old complainer won't effect Engen.
Here is the bottom line - I paid for 63 L of petrol but the bakkie has a 50L tank ?
Explain that !