MO
Maetso O
1 reviews | Active since Jan 2013
23 May 2022, 20:43
Worst Service
The WORST service ever! I bought electricity and didn’t get an sms, has to stay on the line for crazy amount of time with no help!! This is horrible
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Replies (1)
Enbaya Prepaid meters PTY LTD's replyOfficial
24 May 2022, 13:19Hello Maetso,
Thank you for getting in touch. I really am sorry to hear that you had a frustrating experience, and we appreciate you brining this issue to our attention. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business.
Our team reported back this morning that we had a system failure last evening that was out of our direct control. It has been dealt with and I believe a member of our team has reached out to you. I do hope you are happy with our follow up service.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner. We take ownership and responsibility where we might not meet your standards and expectations.
Our Technical Support Team will be monitoring your next payment, just to ensure that everything goes smoothly.
We thank you again for your review.
- The Enbaya Management Team
Thank you for getting in touch. I really am sorry to hear that you had a frustrating experience, and we appreciate you brining this issue to our attention. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business.
Our team reported back this morning that we had a system failure last evening that was out of our direct control. It has been dealt with and I believe a member of our team has reached out to you. I do hope you are happy with our follow up service.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner. We take ownership and responsibility where we might not meet your standards and expectations.
Our Technical Support Team will be monitoring your next payment, just to ensure that everything goes smoothly.
We thank you again for your review.
- The Enbaya Management Team
Enbaya Prepaid meters PTY LTD's reply24 May 2022, 13:19
Official
Hello Maetso,
Thank you for getting in touch. I really am sorry to hear that you had a frustrating experience, and we appreciate you brining this issue to our attention. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business.
Our team reported back this morning that we had a system failure last evening that was out of our direct control. It has been dealt with and I believe a member of our team has reached out to you. I do hope you are happy with our follow up service.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner. We take ownership and responsibility where we might not meet your standards and expectations.
Our Technical Support Team will be monitoring your next payment, just to ensure that everything goes smoothly.
We thank you again for your review.
- The Enbaya Management Team
Thank you for getting in touch. I really am sorry to hear that you had a frustrating experience, and we appreciate you brining this issue to our attention. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business.
Our team reported back this morning that we had a system failure last evening that was out of our direct control. It has been dealt with and I believe a member of our team has reached out to you. I do hope you are happy with our follow up service.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner. We take ownership and responsibility where we might not meet your standards and expectations.
Our Technical Support Team will be monitoring your next payment, just to ensure that everything goes smoothly.
We thank you again for your review.
- The Enbaya Management Team