DA
Dorain A
1 reviews | Active since Sept 2020
10 Jan 2022, 19:43
We don’t recommend this business
Buying tokens are a mission waiting time is 72 business hours , no response on email,they just make customers miserable. Worst customer service, they still make incorrect tokens and in form you 45 days later
Helpful (0)
Replies (2)0
Replies (2)
Enbaya Prepaid meters PTY LTD's replyOfficial
11 Jan 2022, 10:10Dear Dorain.
Thank you for getting in touch. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. A team member will be in contact with you and will continue to work to resolve this issue for you as quickly as possible.
Thank you for getting in touch. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. A team member will be in contact with you and will continue to work to resolve this issue for you as quickly as possible.
Enbaya Prepaid meters PTY LTD's reply11 Jan 2022, 10:10
Official
Dear Dorain.
Thank you for getting in touch. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. A team member will be in contact with you and will continue to work to resolve this issue for you as quickly as possible.
Thank you for getting in touch. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. A team member will be in contact with you and will continue to work to resolve this issue for you as quickly as possible.
Enbaya Prepaid meters PTY LTD's replyOfficial
11 Jan 2022, 16:09Hi Dorain,
Thank you for taking the time to review your experience and our service. We are grateful when customers leave their insights as it allows us to take a deeper look into processes as well as enables us the opportunity for improvement.
Upon investigation it was found that your ticket number 30882 regarding your tenants token was created on Sunday January 9th in the early evening, to which we needed a proof of payment.
Thank you for taking the time to review your experience and our service. We are grateful when customers leave their insights as it allows us to take a deeper look into processes as well as enables us the opportunity for improvement.
Upon investigation it was found that your ticket number 30882 regarding your tenants token was created on Sunday January 9th in the early evening, to which we needed a proof of payment.
The Proof of payment was sent through on Monday the 10th at 7pm. Our accounts team had then allocated the payment to your account this Morning, January 11th at 8am.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner.
We take ownership and responsibility where we might not meet your standards and expectations, however we have attended to your ticket within our process and service level agreement.
Our Technical Support Manager will be monitoring your next payment in connection with your query, just to ensure that everything goes smoothly.
We thank you again for your review and wish you a Happy New Year.
- The Enbaya Management Team.
Our Technical Support Manager will be monitoring your next payment in connection with your query, just to ensure that everything goes smoothly.
We thank you again for your review and wish you a Happy New Year.
- The Enbaya Management Team.
Enbaya Prepaid meters PTY LTD's reply11 Jan 2022, 16:09
Official
Hi Dorain,
Thank you for taking the time to review your experience and our service. We are grateful when customers leave their insights as it allows us to take a deeper look into processes as well as enables us the opportunity for improvement.
Upon investigation it was found that your ticket number 30882 regarding your tenants token was created on Sunday January 9th in the early evening, to which we needed a proof of payment.
Thank you for taking the time to review your experience and our service. We are grateful when customers leave their insights as it allows us to take a deeper look into processes as well as enables us the opportunity for improvement.
Upon investigation it was found that your ticket number 30882 regarding your tenants token was created on Sunday January 9th in the early evening, to which we needed a proof of payment.
The Proof of payment was sent through on Monday the 10th at 7pm. Our accounts team had then allocated the payment to your account this Morning, January 11th at 8am.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner.
We take ownership and responsibility where we might not meet your standards and expectations, however we have attended to your ticket within our process and service level agreement.
Our Technical Support Manager will be monitoring your next payment in connection with your query, just to ensure that everything goes smoothly.
We thank you again for your review and wish you a Happy New Year.
- The Enbaya Management Team.
Our Technical Support Manager will be monitoring your next payment in connection with your query, just to ensure that everything goes smoothly.
We thank you again for your review and wish you a Happy New Year.
- The Enbaya Management Team.