sA
shannon A
1 reviews | Active since Oct 2017
08 May 2023, 08:16
**** System
the worst customer service ever to get prepaid voucher numbers directly from Enbaya Prepaid meters when purchasing directly from their bank accounts have to call in all the time just to get token, the service charge is less this way but the service is extremely bad, its easier to purchase from Garage with a higher service charge but painless process to receive voucher
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Enbaya Prepaid meters PTY LTD's replyOfficial
08 May 2023, 14:07Hello Shannon,
We do apologise for not meeting expectation.
Our Technical Support team has investigated and found that a different meter number seemed to be linked to your cellphone number which is why no tokens were being received however as you clarified with Brandon, you only have 1 meter and we have since updated your information on system so that you receive your tokens via SMS in the future.
We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team
We do apologise for not meeting expectation.
Our Technical Support team has investigated and found that a different meter number seemed to be linked to your cellphone number which is why no tokens were being received however as you clarified with Brandon, you only have 1 meter and we have since updated your information on system so that you receive your tokens via SMS in the future.
We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team
Enbaya Prepaid meters PTY LTD's reply08 May 2023, 14:07
Official
Hello Shannon,
We do apologise for not meeting expectation.
Our Technical Support team has investigated and found that a different meter number seemed to be linked to your cellphone number which is why no tokens were being received however as you clarified with Brandon, you only have 1 meter and we have since updated your information on system so that you receive your tokens via SMS in the future.
We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team
We do apologise for not meeting expectation.
Our Technical Support team has investigated and found that a different meter number seemed to be linked to your cellphone number which is why no tokens were being received however as you clarified with Brandon, you only have 1 meter and we have since updated your information on system so that you receive your tokens via SMS in the future.
We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team