KS
Ken S
1 reviews | Active since Dec 2013
24 Apr 2023, 10:06
Save time and energy use Citiq
Use Citiq. This company will frustrate you. Wasted days to get a water and power meter configured. They were delivered to the wrong address. When we installed the meter it wasn’t configured correctly and no one could help. Had to pay to remove the meter. Tenants are happy to not pay for power. I’m this time noone at Enbanya / Prepaidmeters can help. They will take down notes only but they are unable to escalate a complaint. Sounds like it is run by a big fat slothful greedy person.
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Replies (2)
Enbaya Prepaid meters PTY LTD's replyOfficial
24 Apr 2023, 11:49Hello Ken,
Thank you for brining this to our attention, we truly are so sorry to hear that you have experienced poor service delivery. We will respond in full as soon as we have met with our support and services teams to review the details of your complaint.
Kind regards
The Enbaya Prepaid Meters Marketing Team
Thank you for brining this to our attention, we truly are so sorry to hear that you have experienced poor service delivery. We will respond in full as soon as we have met with our support and services teams to review the details of your complaint.
Kind regards
The Enbaya Prepaid Meters Marketing Team
Enbaya Prepaid meters PTY LTD's reply24 Apr 2023, 11:49
Official
Hello Ken,
Thank you for brining this to our attention, we truly are so sorry to hear that you have experienced poor service delivery. We will respond in full as soon as we have met with our support and services teams to review the details of your complaint.
Kind regards
The Enbaya Prepaid Meters Marketing Team
Thank you for brining this to our attention, we truly are so sorry to hear that you have experienced poor service delivery. We will respond in full as soon as we have met with our support and services teams to review the details of your complaint.
Kind regards
The Enbaya Prepaid Meters Marketing Team
KS
Ken S's updateReviewer Update
02 May 2023, 13:46To follow up, within a day Enyaba made contact. Not only did they make right they went above and beyond what was expected. Thank you for caring and resolving my complaint , it is really appreciated.
KS
Ken S's update02 May 2023, 13:46
Reviewer Update
To follow up, within a day Enyaba made contact. Not only did they make right they went above and beyond what was expected. Thank you for caring and resolving my complaint , it is really appreciated.