Prepaidmeter.co.za shocking customer service

On the 4th of February 2020, I bought prepaid electricity from the Standard Bank App, however, I did not receive my token number like I did previously. I immediately started phoning prepaidmeters.co.za and everytime I become the first person to speak to an operator next in line I immediately get bounced right back to the end of the queue. I have tried phoning them numerous times this morning as well, and the same issue still persists. I have requested numerous call backs and to my surprise there has been no call back. I am absolutely disgusted by this.