Poor services and incorrect installation done

The guy who came and installed the new meter didn't remove the old cover and placed the new meter straight but he didn’t he amended the pipes to go around the old cover just to finish the job . we spoke to a lady this morning at Prepaid meters and she stated that this job was poorly done and we should get our own plumber to fix it as they will need to charge a fee again to come out?

This is really unacceptable we paid all this money for a meter and its installation and now there is a problem and you’re response is we need to get our own plumber to fix it. This is a problem because this should be covered under the installation cost as their guys messed it up !!!!!!!!!!!!!!!!!!!!!!!!

I phoned in this morning to get the CEO's email address to send the complaint and the only email address that was given is the support one.

we are really unhappy regarding this!!