BC
Bashni C
1 reviews | Active since Mar 2015
23 Feb 2022, 14:07
Poor commitment to Values and ethics
Would like to give this Company no stars. Do not use them. Terrible customer service. As with many other people who have written complaints about this Company, they ***** your money and claim you are in arrears. Unfortunately there is nothing you can do but load more money onto your account or sit without water. Customer service staff do not get back to you, despite assurances that they will. Sean and Karen Wheller need to to review the values and ethics they so proudly publish on their website, as in reality, it is non-existant.
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Bashni C's updateReviewer Update
23 Feb 2022, 14:57I have been contacted by Caldon at Enbaya and the matter is being resolved. Thank you Caldon for your prompt and efficient attention to this matter.
My sincere apologies for mentioning the late Karen Wheller in the review.
My sincere apologies for mentioning the late Karen Wheller in the review.
BC
Bashni C's update23 Feb 2022, 14:57
Reviewer Update
I have been contacted by Caldon at Enbaya and the matter is being resolved. Thank you Caldon for your prompt and efficient attention to this matter.
My sincere apologies for mentioning the late Karen Wheller in the review.
My sincere apologies for mentioning the late Karen Wheller in the review.
Enbaya Prepaid meters PTY LTD's replyOfficial
23 Feb 2022, 17:28 Hi Bashni,
We're glad that Caldon could assist you promptly and efficiently. This is the kind of standard we hold ourselves to. We'd also like to thank you for taking the time to give us an honest review of your experience with our service.
We are grateful when customers leave their insights as it allows us to take a deeper look into processes and gives us the opportunity to improve. Without your review, this would not have been brought to our attention.
Upon investigation we found that there was communication between you, the managing agent, and our Technical Support team on ticket #38007 where you reported that your meter was consuming more water than usual. This was due to the Arrears on your account. With further investigation it was found that the managing agent has loaded a monthly fixed charge on your meter account which covers the Network access-Sewer and Network access-Water charges. These amounts are automatically loaded to your meter account on the 1st of every month and will accumulate when no purchases are made. As soon as you make a purchase this arrears amount is first cleared before you get your water.
It was established that there was no issue with the water meter, and an email was sent out to yourself and the managing agent on Thursday, 17 Feb 2022 at 13:54 confirming this.
Enbaya provides a revenue collection service and solution for managing agents and landlords. We provide extra support as a value added service to users, for both the user's and landlord's peace of mind,
however we can only provide a certain level of support within our power. We have noted that the query is related to your managing agent of the property and we would recommend that you contact the managing agent for further resolution on this matter.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner.
We thank you again for your review.
- The Enbaya Management Team
We're glad that Caldon could assist you promptly and efficiently. This is the kind of standard we hold ourselves to. We'd also like to thank you for taking the time to give us an honest review of your experience with our service.
We are grateful when customers leave their insights as it allows us to take a deeper look into processes and gives us the opportunity to improve. Without your review, this would not have been brought to our attention.
Upon investigation we found that there was communication between you, the managing agent, and our Technical Support team on ticket #38007 where you reported that your meter was consuming more water than usual. This was due to the Arrears on your account. With further investigation it was found that the managing agent has loaded a monthly fixed charge on your meter account which covers the Network access-Sewer and Network access-Water charges. These amounts are automatically loaded to your meter account on the 1st of every month and will accumulate when no purchases are made. As soon as you make a purchase this arrears amount is first cleared before you get your water.
It was established that there was no issue with the water meter, and an email was sent out to yourself and the managing agent on Thursday, 17 Feb 2022 at 13:54 confirming this.
Enbaya provides a revenue collection service and solution for managing agents and landlords. We provide extra support as a value added service to users, for both the user's and landlord's peace of mind,
however we can only provide a certain level of support within our power. We have noted that the query is related to your managing agent of the property and we would recommend that you contact the managing agent for further resolution on this matter.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner.
We thank you again for your review.
- The Enbaya Management Team
Enbaya Prepaid meters PTY LTD's reply23 Feb 2022, 17:28
Official
Hi Bashni,
We're glad that Caldon could assist you promptly and efficiently. This is the kind of standard we hold ourselves to. We'd also like to thank you for taking the time to give us an honest review of your experience with our service.
We are grateful when customers leave their insights as it allows us to take a deeper look into processes and gives us the opportunity to improve. Without your review, this would not have been brought to our attention.
Upon investigation we found that there was communication between you, the managing agent, and our Technical Support team on ticket #38007 where you reported that your meter was consuming more water than usual. This was due to the Arrears on your account. With further investigation it was found that the managing agent has loaded a monthly fixed charge on your meter account which covers the Network access-Sewer and Network access-Water charges. These amounts are automatically loaded to your meter account on the 1st of every month and will accumulate when no purchases are made. As soon as you make a purchase this arrears amount is first cleared before you get your water.
It was established that there was no issue with the water meter, and an email was sent out to yourself and the managing agent on Thursday, 17 Feb 2022 at 13:54 confirming this.
Enbaya provides a revenue collection service and solution for managing agents and landlords. We provide extra support as a value added service to users, for both the user's and landlord's peace of mind,
however we can only provide a certain level of support within our power. We have noted that the query is related to your managing agent of the property and we would recommend that you contact the managing agent for further resolution on this matter.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner.
We thank you again for your review.
- The Enbaya Management Team
We're glad that Caldon could assist you promptly and efficiently. This is the kind of standard we hold ourselves to. We'd also like to thank you for taking the time to give us an honest review of your experience with our service.
We are grateful when customers leave their insights as it allows us to take a deeper look into processes and gives us the opportunity to improve. Without your review, this would not have been brought to our attention.
Upon investigation we found that there was communication between you, the managing agent, and our Technical Support team on ticket #38007 where you reported that your meter was consuming more water than usual. This was due to the Arrears on your account. With further investigation it was found that the managing agent has loaded a monthly fixed charge on your meter account which covers the Network access-Sewer and Network access-Water charges. These amounts are automatically loaded to your meter account on the 1st of every month and will accumulate when no purchases are made. As soon as you make a purchase this arrears amount is first cleared before you get your water.
It was established that there was no issue with the water meter, and an email was sent out to yourself and the managing agent on Thursday, 17 Feb 2022 at 13:54 confirming this.
Enbaya provides a revenue collection service and solution for managing agents and landlords. We provide extra support as a value added service to users, for both the user's and landlord's peace of mind,
however we can only provide a certain level of support within our power. We have noted that the query is related to your managing agent of the property and we would recommend that you contact the managing agent for further resolution on this matter.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner.
We thank you again for your review.
- The Enbaya Management Team