NO AFTERSALE SERVICE / BAD SERVICE / NO ELECTRICITY.

POOR SERVICE, NO COMMUNICATION.

It has been 3 days now since i tried to buy an electricity token using the same method as i've been using previously, but this time being unsuccessful. I contacted the support centre (Which i was on hold for +-35 minutes just to speak to someone). was advised that the UniPin service is down and that i can use an alternate method via EFT, within 30 minutes i would receive a token voucher. its been already an hour later with no such thing happening. trying to call the support number leads to nowhere after being on the line for another 30 or so minutes, REALLY BAD SERVICE, can someone please assist? futher more no communication has been made to inform us THE PAYING CUSTOMERS that there is an issue with the service. Already lost a few of my frozen food which im sure prepaid meters dont care about, not forgetting the bill for the phone calls that was made....really disappointed.