Lots more training is needed.

I always get very anxious when i have to install a new meter. Support have to assist me and I land up being first in the que for minutes on end until i lose heart and hang up. When i do get through I am sent from pillar to post because they cant help me and must log a customer service call. On the 01 September 2021 i had to demand that i must be helped immediately and they put me off telling me that my request will go to the customer service department. I insisted again that i must be helped immediately. Credit to the Support Consultant he did try to help me and appologised and told me it was a technical error. He then assisted me.