zZ
zakithidlamini Z
1 reviews | Active since Apr 2017
01 Jul 2021, 14:43
Long waiting call - No help
I waited for over 20 minutes on the phone for assistance in activation of a new meter only to get the call dropped in my ear
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Replies (1)
Enbaya Prepaid meters PTY LTD's replyOfficial
08 Jul 2021, 15:53Aw man! We're so sorry to hear that Zoey. It's not like any of our staff to a put a call down on someone's ear. Our goal is to support you as best we can. We have had experiences where sometimes calls do drop unexpectedly and I'm sorry if that's what happened to you. We've let our staff know that if this does happen they should make a note to call you back in future and not just leave the call unresolved.
With regards to your activation, purchasing a token should activate the meter straight away.
We really appreciate the feedback. The staff will keep a look out for this in the future and we'll add informational resources about activating meters so that more people such as yourself can find the information that they need without needing to call in.
With regards to your activation, purchasing a token should activate the meter straight away.
We really appreciate the feedback. The staff will keep a look out for this in the future and we'll add informational resources about activating meters so that more people such as yourself can find the information that they need without needing to call in.
Enbaya Prepaid meters PTY LTD's reply08 Jul 2021, 15:53
Official
Aw man! We're so sorry to hear that Zoey. It's not like any of our staff to a put a call down on someone's ear. Our goal is to support you as best we can. We have had experiences where sometimes calls do drop unexpectedly and I'm sorry if that's what happened to you. We've let our staff know that if this does happen they should make a note to call you back in future and not just leave the call unresolved.
With regards to your activation, purchasing a token should activate the meter straight away.
We really appreciate the feedback. The staff will keep a look out for this in the future and we'll add informational resources about activating meters so that more people such as yourself can find the information that they need without needing to call in.
With regards to your activation, purchasing a token should activate the meter straight away.
We really appreciate the feedback. The staff will keep a look out for this in the future and we'll add informational resources about activating meters so that more people such as yourself can find the information that they need without needing to call in.