Got meaningless information

I enquired about my water meter on Fiday 29/1/2016. Was on the phone for 26 minutes. Spoke to Manuel, and he was a trainee. Could not assist me and had to ask someone for help to assist me and call me back. He promised to call me back with information regarding my problem, and he never did. Is this the service we get from prepaid meters? JUST BECAUSE WE HAVE TO MAKE USE OF THEIR SERVICE>>>><br> <br> BAD, NOT EVEN TO CALL BACK...