CC
Cornel C
1 reviews | Active since Jan 2022
12 Jan 2022, 07:09
Enbaya should rather close down
Wish there was something less than ZERO!!!! Pathetic service!! Nobody knows what's going on. No response and when they do actually response it's with the incorrect data and that after explaining THE SAME THING TO 4 PEOPLE!!!!!!!!
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Replies (1)
Enbaya Prepaid meters PTY LTD's replyOfficial
14 Jan 2022, 09:34Hi Cornel,
Our relationship with our clients is very important to us. Our clients are our bread, butter and oxygen.
We have come as far as we have, because of the continual trust and support that we have built with our clients.
Just the same way we keep their Lights on and Water flowing, they do the same for us.
In exchange, we do our best to provide the quality services that sets standards and meets their expectations.
We learn and grow from every review and every scenario. Feedback allows us to shine a light on our blind spots.
They let us know how we can grow and make improvements. Hence, when a customer leaves a review such as yours, we do not take the situation lightly.
When investigating the situation to get to the root cause, it was found that you are actually not a Client of ours, but a third party to one of our Clients.
We had requested information from your Managing Agency on behalf of the body corporate, to which matters escalated unnecessarily.
It is within our Company Ethos to take accountability and responsibility where we may not have met expectations and standards, however it is also in our company
Ethos to be Honest and Transparent. The management team agreed that our team had only worked in the best interest of our client to try and collaborate with you.
Although, we had only good intentions, we were met with this response. As you can imagine a review such as yours can be harmful to a company's reputation.
Thus we could have chosen to flag it as Defamatory & Derogatory as well as non-factual to save our rating.
We instead chose to stay true to our Ethos of Transparency and reply honestly.
As a business of innovation and service we are always listening to where we could make improvements. We thank you for giving us the opportunity to grow.
In future we would like to work with like-minded, collaborative clients who share the same values of excellence, collaboration, integrity and innovation.
Thank you again for your Review.
- The Enbaya Management Team
Enbaya Prepaid meters PTY LTD's reply14 Jan 2022, 09:34
Official
Hi Cornel,
Our relationship with our clients is very important to us. Our clients are our bread, butter and oxygen.
We have come as far as we have, because of the continual trust and support that we have built with our clients.
Just the same way we keep their Lights on and Water flowing, they do the same for us.
In exchange, we do our best to provide the quality services that sets standards and meets their expectations.
We learn and grow from every review and every scenario. Feedback allows us to shine a light on our blind spots.
They let us know how we can grow and make improvements. Hence, when a customer leaves a review such as yours, we do not take the situation lightly.
When investigating the situation to get to the root cause, it was found that you are actually not a Client of ours, but a third party to one of our Clients.
We had requested information from your Managing Agency on behalf of the body corporate, to which matters escalated unnecessarily.
It is within our Company Ethos to take accountability and responsibility where we may not have met expectations and standards, however it is also in our company
Ethos to be Honest and Transparent. The management team agreed that our team had only worked in the best interest of our client to try and collaborate with you.
Although, we had only good intentions, we were met with this response. As you can imagine a review such as yours can be harmful to a company's reputation.
Thus we could have chosen to flag it as Defamatory & Derogatory as well as non-factual to save our rating.
We instead chose to stay true to our Ethos of Transparency and reply honestly.
As a business of innovation and service we are always listening to where we could make improvements. We thank you for giving us the opportunity to grow.
In future we would like to work with like-minded, collaborative clients who share the same values of excellence, collaboration, integrity and innovation.
Thank you again for your Review.
- The Enbaya Management Team