DR
Deon R
1 reviews | Active since Jun 2023
30 Jun 2023, 09:31
Enbaya Prepaid meters. USELESS
This is the most useless company that I have ever worked with. I have reported my prepaid water meter 4 days ago. Up to now they didn't managed to repair the meter. The water is leaking on the supply side just before it enters my meter, meaning that luckily I don't pay for the leaking water. After 4 days and holding for 30 minutes to get help this morning they told met I must pay R650-00 call out fee for a leak not on my side of the water. Still not sorted!!!!!
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Enbaya Prepaid meters PTY LTD's replyOfficial
30 Jun 2023, 19:19Hello Deon,
We do apologise for not meeting expectation.
Our Customer Care team have gone back into our call history and acknowledge that your ticket was created 3 days ago. We do have on record that our Technical Support Team had been following up from day one, but were unsuccessful in reaching you. Your ticket was constantly monitored, and upon review of the video that you sent of the reported leak, our team arranged an Enbaya certified plumber to go out and the repair the leak.
We trust that your conversation with our Customer Care Manager will prompt you to review your rating of us. We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team
We do apologise for not meeting expectation.
Our Customer Care team have gone back into our call history and acknowledge that your ticket was created 3 days ago. We do have on record that our Technical Support Team had been following up from day one, but were unsuccessful in reaching you. Your ticket was constantly monitored, and upon review of the video that you sent of the reported leak, our team arranged an Enbaya certified plumber to go out and the repair the leak.
We trust that your conversation with our Customer Care Manager will prompt you to review your rating of us. We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team
Enbaya Prepaid meters PTY LTD's reply30 Jun 2023, 19:19
Official
Hello Deon,
We do apologise for not meeting expectation.
Our Customer Care team have gone back into our call history and acknowledge that your ticket was created 3 days ago. We do have on record that our Technical Support Team had been following up from day one, but were unsuccessful in reaching you. Your ticket was constantly monitored, and upon review of the video that you sent of the reported leak, our team arranged an Enbaya certified plumber to go out and the repair the leak.
We trust that your conversation with our Customer Care Manager will prompt you to review your rating of us. We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team
We do apologise for not meeting expectation.
Our Customer Care team have gone back into our call history and acknowledge that your ticket was created 3 days ago. We do have on record that our Technical Support Team had been following up from day one, but were unsuccessful in reaching you. Your ticket was constantly monitored, and upon review of the video that you sent of the reported leak, our team arranged an Enbaya certified plumber to go out and the repair the leak.
We trust that your conversation with our Customer Care Manager will prompt you to review your rating of us. We really do appreciate the feedback and hope to continue bringing value to your experience.
- The Enbaya Prepaid Meters Team