Enbaya Prepaid meters gives it's customers a shocking, non caring Customer Experience

I have been their customer as a Landlord for 10 years. When there are problems you can only speak to a call center agent - I am now online for over 15 minutes and still no answer. They don't resolve problems, when you want to speak to a senior person - you are blocked. Their processes and procedures are customer unfriendly causing my tenant to be without electricity for more than 3 days - because of their system. If changing supplier was not so difficult I would have changed many times over the last years.