1 reviews | Active since Mar 2019
ENBAYA METERS
THIS IS THE 3RD TIME THAT MONEY HAS BEEN DEPOSITED BY EFT - THRU CAPITEC TO ABSA BANK - - THAT I CANNOT ACCESS A CODE FOR MY METER FOR ELECTRICITY DUE TO THE 24 TO 48 HOUR "WAIT TIME" FROM CAPITEC TO ABSA BANK!!!! 😫 😫 😫 😡 😡 😡 😡 😡 😡 😡
THIS IS RIDICULOUS - I AM 72 YEARS OLD & THIS IS THE COLDEST WINTER IN MANY YRS IN JHB - - WHAT DO U EXPECT ME TO DO TONIGHT????? 😡😡😡😡😡😡😡😡😡😡😡😡I HAVE A COPY OF THE DEPOSIT MADE & SENT - - - WHY IS THAT NOT GOOD ENOUGH FOR ENBAYA - - - I AM SICK OF THIS LACK OF CUSTOMER CARE & SERVICE - - - ABSOLUTELY DISGUSTING!!! 😫 😫 😫 😡 THIS PAYMENT WAS MADE EARLY MORNING APPRIX 6.30 AM!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡EACH TIME TGERESCAN APPOLOGY BUT I'M AFRAID THST DIESNT MAKE ME FEEL ANY BETTER AT TEMPERATURES OF 2° IN THE MORNINGS!!!! 😫 😫 😫 😡 😡 😡 😡
Your email is very alarming for us as we never want any of our customers to go without power and suffer needlessly.
However, you are again accusing us of something that we are not responsible for. As explained to you previously, Enbaya cannot be held responsible for the delay incurred by BANK to BANK transfers which are subject to standard BANKING RULES. It has to be the same bank in order to be almost immediate, it cannot be two different banks.
Our customer care senior team jumped for you last time, they really went beyond the normal procedure to ensure you had power almost immediately. This was an exception and not something we can repeat. Our customer care manager then personally called you to explain the delay between different banks and recommended that you allow for this time period if you plan on making future payments from Capitec Bank. But to clear it up once more, when you do an EFT from Capitec to either our ABSA, FNB, STD Bank or Nedbank account there will be a 24-48hr clearance/waiting period enforced by the bank that we at Enbaya cannot change.
As soon as we have an Enbaya Capitec Bank Account you will be the first to know. Our sales team will also consider alternatives for you, they will reach out tomorrow.
We hope that you understand,
Kind regards
Enbaya
Your email is very alarming for us as we never want any of our customers to go without power and suffer needlessly.
However, you are again accusing us of something that we are not responsible for. As explained to you previously, Enbaya cannot be held responsible for the delay incurred by BANK to BANK transfers which are subject to standard BANKING RULES. It has to be the same bank in order to be almost immediate, it cannot be two different banks.
Our customer care senior team jumped for you last time, they really went beyond the normal procedure to ensure you had power almost immediately. This was an exception and not something we can repeat. Our customer care manager then personally called you to explain the delay between different banks and recommended that you allow for this time period if you plan on making future payments from Capitec Bank. But to clear it up once more, when you do an EFT from Capitec to either our ABSA, FNB, STD Bank or Nedbank account there will be a 24-48hr clearance/waiting period enforced by the bank that we at Enbaya cannot change.
As soon as we have an Enbaya Capitec Bank Account you will be the first to know. Our sales team will also consider alternatives for you, they will reach out tomorrow.
We hope that you understand,
Kind regards
Enbaya