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Nqobile A
1 reviews | Active since Jun 2022
04 Jun 2022, 15:38
DO YOUR SELF A FAVOUR STAY AWAY! ZERO CUSTOMER SERVICE AFTER SALES!!
Previous review:Ref 48111.I’ve called and emailed several times with no way forward.Emails are ignored,feedback never provided-both customer service and field agents.Dissapointed doesn’t even begin to describe it.I had the most amazing experience during installation with Amos.Customer service standard is the absolute pits!
A day later I have edited my review.This is currently the holding time for help 45mins(feel free to track ALL the calls made to your company).The agents are in the loudest places,sounding like their at a party with noises in the background.Still no help.Always quick when installation takes place as soon as there is a problem with the unit(within warranty) its the most daunting experience.Also,must mention same field services services all the way half across the country.STAY AWAY especially for property owners,I’ve used them once on one property never again!
Also,FYI they have changed to just ‘Prepaid meters’ instead of Enbaya to Avila the foul reviews.
Helpful (0)
Replies (2)0
Replies (2)
Enbaya Prepaid meters PTY LTD's replyOfficial
06 Jun 2022, 21:03Hello Nqobile,
We pride ourselves in excellent customer service and I am sorry to hear that you had a bad experience, we do track all of our calls and again I apologise for your waiting time and the noise issue.
Our technician was on site on Friday, and everything was working when he left. This was confirmed on a work completion document. On receiving your Hello Peter review on Saturday, our Field Services Manager immediately sent a contractor to site, however we could not gain access to the meter as it was locked in a kiosk and we could not get hold of the Landlord.
We pride ourselves in excellent customer service and I am sorry to hear that you had a bad experience, we do track all of our calls and again I apologise for your waiting time and the noise issue.
Our technician was on site on Friday, and everything was working when he left. This was confirmed on a work completion document. On receiving your Hello Peter review on Saturday, our Field Services Manager immediately sent a contractor to site, however we could not gain access to the meter as it was locked in a kiosk and we could not get hold of the Landlord.
Our company is Enbaya Prepaid Meters, we have recently added the "Enbaya" into our branding, but we have always been listed on all platforms as Prepaid Meters on our URL or social media platforms for the past 20 years.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner. We take ownership and responsibility where we might not meet your standards and expectations.
Our Field Services Team will be in contact again today, just to ensure that everything goes smoothly.
We thank you again for your review.
- The Enbaya Management Team
Enbaya Prepaid meters PTY LTD's reply06 Jun 2022, 21:03
Official
Hello Nqobile,
We pride ourselves in excellent customer service and I am sorry to hear that you had a bad experience, we do track all of our calls and again I apologise for your waiting time and the noise issue.
Our technician was on site on Friday, and everything was working when he left. This was confirmed on a work completion document. On receiving your Hello Peter review on Saturday, our Field Services Manager immediately sent a contractor to site, however we could not gain access to the meter as it was locked in a kiosk and we could not get hold of the Landlord.
We pride ourselves in excellent customer service and I am sorry to hear that you had a bad experience, we do track all of our calls and again I apologise for your waiting time and the noise issue.
Our technician was on site on Friday, and everything was working when he left. This was confirmed on a work completion document. On receiving your Hello Peter review on Saturday, our Field Services Manager immediately sent a contractor to site, however we could not gain access to the meter as it was locked in a kiosk and we could not get hold of the Landlord.
Our company is Enbaya Prepaid Meters, we have recently added the "Enbaya" into our branding, but we have always been listed on all platforms as Prepaid Meters on our URL or social media platforms for the past 20 years.
We are Always Ready to assist where we can. It is in our ethos to serve our customers in a timely and collaborative manner. We take ownership and responsibility where we might not meet your standards and expectations.
Our Field Services Team will be in contact again today, just to ensure that everything goes smoothly.
We thank you again for your review.
- The Enbaya Management Team
Enbaya Prepaid meters PTY LTD's replyOfficial
07 Jun 2022, 14:42Hello Nqobile,
Our Field Services Manager has since been in touch with you and the problem has been resolved.
On Monday evening our technician met the tenant on site and it turned out that the problem was indeed back. After thorough investigation our technician discovered that a frequency interference from an external source was blocking communication between the keypad and the meter. Once the offending frequency was switched off, the keypad communicated with the meter perfectly and the problem was resolved.
The reason no fault was found on the previous Friday, was because the keypad and the meter where tested in a different location, and not in the apartment where they were to be used. Our team have learnt a valuable lesson, and will in future always test in-situ.
We pride ourselves in delighting our customers and look forward to an update on your star rating for our Field Services Technicians who worked tirelessly to resolve the problem.
The Enbaya Prepaid Meters Team.
Our Field Services Manager has since been in touch with you and the problem has been resolved.
On Monday evening our technician met the tenant on site and it turned out that the problem was indeed back. After thorough investigation our technician discovered that a frequency interference from an external source was blocking communication between the keypad and the meter. Once the offending frequency was switched off, the keypad communicated with the meter perfectly and the problem was resolved.
The reason no fault was found on the previous Friday, was because the keypad and the meter where tested in a different location, and not in the apartment where they were to be used. Our team have learnt a valuable lesson, and will in future always test in-situ.
We pride ourselves in delighting our customers and look forward to an update on your star rating for our Field Services Technicians who worked tirelessly to resolve the problem.
The Enbaya Prepaid Meters Team.
Enbaya Prepaid meters PTY LTD's reply07 Jun 2022, 14:42
Official
Hello Nqobile,
Our Field Services Manager has since been in touch with you and the problem has been resolved.
On Monday evening our technician met the tenant on site and it turned out that the problem was indeed back. After thorough investigation our technician discovered that a frequency interference from an external source was blocking communication between the keypad and the meter. Once the offending frequency was switched off, the keypad communicated with the meter perfectly and the problem was resolved.
The reason no fault was found on the previous Friday, was because the keypad and the meter where tested in a different location, and not in the apartment where they were to be used. Our team have learnt a valuable lesson, and will in future always test in-situ.
We pride ourselves in delighting our customers and look forward to an update on your star rating for our Field Services Technicians who worked tirelessly to resolve the problem.
The Enbaya Prepaid Meters Team.
Our Field Services Manager has since been in touch with you and the problem has been resolved.
On Monday evening our technician met the tenant on site and it turned out that the problem was indeed back. After thorough investigation our technician discovered that a frequency interference from an external source was blocking communication between the keypad and the meter. Once the offending frequency was switched off, the keypad communicated with the meter perfectly and the problem was resolved.
The reason no fault was found on the previous Friday, was because the keypad and the meter where tested in a different location, and not in the apartment where they were to be used. Our team have learnt a valuable lesson, and will in future always test in-situ.
We pride ourselves in delighting our customers and look forward to an update on your star rating for our Field Services Technicians who worked tirelessly to resolve the problem.
The Enbaya Prepaid Meters Team.