1 reviews | Active since Dec 2020
Circus Enbaya Prepaid Meters
Negative impact on Future when it comes to customer service Dearest Sean Wheller, Trust that your foresight in providing employment to the previously disadvantaged people and launch of new Internship programs will include Customer Service, because Mr Wheller without satisfied happy customers your company will be going nowhere. I have been phoning and leaving message for Avron to contact me – NO reply even to my numerous emails - completely ignore. Can I assume that Enbaya Prepaid Meters are going the same route as dear old ESKOM. In short Mr Wheller, apparently for NO reason what so ever, the pre-paid meter at home has stop work – got an error – which NONE of your technical staff is able to resolve – sadly and disappointed. I was then told to get a new meter @ +_R 2300. And even got charger for pluming +_R815. My question and if you could HELP me understand Mr Wheller & Avron: WHY must a new meter be installed, without going out to the old meter and checking whether it can be re-set or repaired. So convenient just let the customer pay for a new meter and we overall the old meter and resell as a new meter to the next not suspecting client. This is dishonesty and ***** Mr Wheller !! By the way, the plumbing charger is for a technician that tells me he is studying on Google on how to become a plumber and electrician, what a joke. Is does says a lot on how professional are Enbaya Prepaid Meters are. Mr Wheller, Avron contact me now as I was typing out this complaint…..and guess what, a call out fee of R600 is possible – WHY was I not informed about this ???? again unprofessional and just after money. Mr J Mostert also phoned now, quite sarcastic on the phone, telling that the so called pluming fee is in fact the call out fee – covering petrol and the Google technician’s time being “out of the office” Mr Wheller – please can we try and resolve this pressing unpleasant matter professionally and please not with the bunch of clowns that I am currently dealing with. This is South Africa, time are though and so is money – professional service will be appreciated and acknowledge . Ticket number: 49648 Meter: ***
Thank you for your review, we will respond as soon as we have met with our support and services teams to review the details of your complaint.
We apologise for the inconvenience this has caused and assure you of our commitment to service excellence.
Kind regards
The Enbaya Prepaid Meters Marketing Team
Thank you for your review, we will respond as soon as we have met with our support and services teams to review the details of your complaint.
We apologise for the inconvenience this has caused and assure you of our commitment to service excellence.
Kind regards
The Enbaya Prepaid Meters Marketing Team
We accept your feedback and it will be dealt with internally, however we would caution you on your comments about Mr Wheller, who is a respected businessman and a long standing member of the utilities industry in South Africa.
Upon review of our performance it has been noted that you reported the error on June 16, which is a public holiday. Our support centre is however there for you 7 days a week, 365 days a year, and your fault was escalated without delay to the relevant department. Unfortunately it is part of our policy and procedure that payments need to reflect before a technician is dispatched. Once on site the technician would assess the problem, and if the meter can be repaired on site, then a FULL REFUND would be made to the client. This is done to prevent any downtime if a meter has to be replaced.
At this point we would also like to clarify that you, by your own admission, were referring to a technician with “Google training" dating back to installation in October of 2020 which contextually makes the reference irrelevant to your current query. All technical staff are recognised tradesmen with relevant qualifications, we do make use of regular top-up training using Google as a platform, this is part of the company offering, to keep staff up to date on latest trends and installation techniques, often supp**** by our manufacturers abroad.
We are happy to hear that all has been resolved, and thank for taking calls from our management team. It is our company ethos to take accountability and responsibility where we may not have met expectations and standards and as such thank you for your review, we trust our next review from you will contain a few more stars.
The Power in YOUR Hands.
- The Enbaya Management Team
We accept your feedback and it will be dealt with internally, however we would caution you on your comments about Mr Wheller, who is a respected businessman and a long standing member of the utilities industry in South Africa.
Upon review of our performance it has been noted that you reported the error on June 16, which is a public holiday. Our support centre is however there for you 7 days a week, 365 days a year, and your fault was escalated without delay to the relevant department. Unfortunately it is part of our policy and procedure that payments need to reflect before a technician is dispatched. Once on site the technician would assess the problem, and if the meter can be repaired on site, then a FULL REFUND would be made to the client. This is done to prevent any downtime if a meter has to be replaced.
At this point we would also like to clarify that you, by your own admission, were referring to a technician with “Google training" dating back to installation in October of 2020 which contextually makes the reference irrelevant to your current query. All technical staff are recognised tradesmen with relevant qualifications, we do make use of regular top-up training using Google as a platform, this is part of the company offering, to keep staff up to date on latest trends and installation techniques, often supp**** by our manufacturers abroad.
We are happy to hear that all has been resolved, and thank for taking calls from our management team. It is our company ethos to take accountability and responsibility where we may not have met expectations and standards and as such thank you for your review, we trust our next review from you will contain a few more stars.
The Power in YOUR Hands.
- The Enbaya Management Team