Billing System - ***** - Payout for tenants consumption for whole month only R150 yet bill was R6000

I am extremely disappointed and concerned with the way this prepaid meter system is working.

I am a landlord, and it is only myself and my husband living at the property. We both work the whole day and are hardly home. We also have one couple renting on the property.

Our previous electricity bill was R11,000, which put us under serious financial pressure and forced us to make a payment arrangement with Eskom. According to Enbaya, only around R900 electricity was consumed last month, yet this month our bill has come to approximately R6,000. When it came to the rebate, only R150 was paid.

These figures do not make sense, and we need an urgent explanation from Enbaya. We trusted this system to provide accurate and transparent readings, but instead we are left confused and financially stressed.

Please investigate this matter and provide us with a clear breakdown of the charges, consumption, and rebate calculation as soon as possible.