sA
shannon A
1 reviews | Active since Oct 2017
04 Jul 2023, 13:24
Bad Support
worst support team ever, keep reporting fault on my meter, they do not care when i buy a voucher direct from Prepaid meters my sms never gets sent, I have to call and spend airtime to receive even though my correct cell number is registered with my meter number. I am buying electricity vouchers almost every 3rd to 4 day even though I started witiching geyser on and off. my ody corporate does not allow me to change service provider
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Replies (1)
Enbaya Prepaid meters PTY LTD's replyOfficial
04 Jul 2023, 14:09Dear Shannon,
Thank you so much for reaching out, we will escalate this to our Customer Care Manager who will be in touch with you shortly.
Please remember that Eskom sets the tariffs for costs, not the prepaid meter company. At Enbaya there are no hidden costs, so your expenses are not driven by any tariffs increases on our side.
Your sms delivery could be influenced by the Network Provider at the time, but our team are looking into this at the moment and we will respond with a phone call within the next 30-45min.
- Enbaya Marketing Team
Thank you so much for reaching out, we will escalate this to our Customer Care Manager who will be in touch with you shortly.
Please remember that Eskom sets the tariffs for costs, not the prepaid meter company. At Enbaya there are no hidden costs, so your expenses are not driven by any tariffs increases on our side.
Your sms delivery could be influenced by the Network Provider at the time, but our team are looking into this at the moment and we will respond with a phone call within the next 30-45min.
- Enbaya Marketing Team
Enbaya Prepaid meters PTY LTD's reply04 Jul 2023, 14:09
Official
Dear Shannon,
Thank you so much for reaching out, we will escalate this to our Customer Care Manager who will be in touch with you shortly.
Please remember that Eskom sets the tariffs for costs, not the prepaid meter company. At Enbaya there are no hidden costs, so your expenses are not driven by any tariffs increases on our side.
Your sms delivery could be influenced by the Network Provider at the time, but our team are looking into this at the moment and we will respond with a phone call within the next 30-45min.
- Enbaya Marketing Team
Thank you so much for reaching out, we will escalate this to our Customer Care Manager who will be in touch with you shortly.
Please remember that Eskom sets the tariffs for costs, not the prepaid meter company. At Enbaya there are no hidden costs, so your expenses are not driven by any tariffs increases on our side.
Your sms delivery could be influenced by the Network Provider at the time, but our team are looking into this at the moment and we will respond with a phone call within the next 30-45min.
- Enbaya Marketing Team